Nightclub & Bar Show 2018

Richard will describe what great Leadership excellence is and how it is directly connected to long-term success of your business. He will also show attendees how to nurture a culture of leadership and increase performance in their organizations.

Industry vet Wyatt Magnum, President of The Magnum Music Group, leads this session on how to program the right music for your bar, restaurant, hotel, or nightclub. Session topics will include selecting the right music service, understanding music licensing, dayparting, beats-per-minute, and music genres that make money. Unlock hidden revenue potential by improving your music through his carefully crafted and scientific methods.

This session will explain what to look for on designing a sound, lighting, and video system for the small to large venues and will go over the future of sound, lighting, and video for restaurants bars, and nightclub. This session will discuss where IT comes into play for the automation of your AV systems and where the problem areas are in venue design.

Join Tony Abou-Ganim, The Modern Mixologist, as he takes you on a journey of his 38 years behind bars. From Fuzzy Navels and Kamikazes to the resurgence of lost and forgotten classics, to craft cocktails, to house made ingredients and huge bitters selections.

Through all of this one key element should and has remained constant and that is the guest experience and the fine art of hospitality. No arrogance or pretentiousness should exist behind the bar. The bar should be the kind of place that lubricates tensions, rather than aggravate them. A smile, warm welcome, handshake and a thank you are all ingredients that make a great bartender, and make the bar a fun and welcoming place.

We all know that customers today are armed with information about your company, your products and services, the costs, and the competition. They know they can vote with their dollars, and they exercise their right to do just that. Nightclubs and bars are one of the most competitive entertainment choices in today's marketplace. It's not about price...it's about the experience. 

Most of us are disillusioned and appalled by the way we are treated as customers. Clearly, we are in a time of deep depression and deterioration when it comes to the way we treat our customers. We go to venues where there is the least hassle, the least ignorance, the least apathy. We have learned to tolerate mediocrity and to gravitate to the least mediocre treatment we can find. And the byproduct of mediocrity is price sensitivity. In this session, attendees will learn how to maintain and even increase your prices by creating 'meaningful memories.'

Your attendees will leave with practical information they can apply immediately. Jim's latest book, D-A-T-I-N-G Your Customer® A Relationship Manual produced plain talk for smart people. He will make it easy to remember how to build Customer Engagements.

It's just like D-A-T-I-N-G. The goal is to bring them back.
• Dazzle
• Anticipate
• Treat
• Innovate
• Nurture
• Gush

If you believe, as he does, that most of the organizations we deal with are besieged by incompetence and a palpable, rampant indifference to the art of creating and keeping a customer, D-A-T-I-N-G Your Customer is what your organization needs to create and maintain great relationships and profit margins.

Sports enthusiasts are serious about their game-day viewing experiences. They want to feel as though they are at the game without spending a dime on the costly ticket price. This panel will discuss ways to keep the customer engaged from game start to end and how doing so will have a positive impact on your bar revenue.

Attendees will explore the do's and don’ts of bar and lounge design. Whether it's a multi-million dollar budget or DIY project, understanding basic branding and design principals - including your logo, uniforms and decor - are critical keys to success.

When booking live entertainment for your venue, your top priority should be bringing in the appropriate talent for your venue’s demographic. This is a major step in this process, but there are many other steps and considerations to keep in mind as well. In this session, panelists will discuss how to find the entertainment, how to contact agents/managers and negotiate contracts, and how to attract the crowd.

Having the right music format, DJs, and events play a critical role in building any club and maximizing revenue. In this session, Will Ramadan will go over some critical things club and bar owners can do to: find the right DJs find the right music formula for your club find the right special events to elevate your club/bar experience for special occasions.

This Invictus Hospitality panel will open up for questions and create an open dialogue for attendees to help explore and create applicable techniques for improving all aspects of the guest/customer experience.

Consumers go through a series of critical Life-style and Life-stage changes. Reaching out and connecting with them during these critical moments will create better connections and longer-term relationships. Data is available to reach people during these phases and it can be done via mail, email, or mobile. Examples: New Movers, Pre-Marrieds/Newlyweds, New Parent, Recently single. We will explain an approach and marketing launch options. 

There are multiple factors that come into play when designing a space. This session will review every obstacle that you might face with each design decision and how to create a space that works not only for the venue and staff but makes the consumer feel at home as well.