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Monday, March 26 • 9:00am - 12:00pm
SOLD OUT! Pro Workshop 2 - Train and Coach Your Staff to Become Service and Sales Superstars

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Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics to build accomplished players. Great coaching honors and maximizes the unique talents of your people. In this workshop, participants will learn how to establish their credibility, lower their stress, and power up their team's performance.

In this high energy, interactive session you'll learn how to:

1. Set the Stage: provide the knowledge, training on proven sales techniques and tactics.
2. Be a Subject Matter Expert: establish respect, trust and authority.
3. Be a Master-Caster: cast each player in the role that matches their talent.
4. Be a DNA Detective: assess Knowledge, Skill, Attitude, and Talent.
5. Learn the 10 tips of Training Success
6. Retain Superstars: plus boost mid-players and move up and/or out—non-achievers.
7. Execute the “What, How, Why" coaching technique to: 
• Stay in the adult voice
• Be specific, be believable
• Keep in simple, lower stress
• Be direct and respectful-and avoid being a "seagull manager"

Join Bob and learn valuable takeaways to become competent in the art of giving feedback, redirecting behavior and turning talent into performance. Don’t miss Bob Brown's power packed interactive workshop and learn the same techniques and tactics Bob uses to help such service icons Disney, Nordstrom, Ritz Carlton and Caesar's Entertainment.

avatar for Bob Brown

Bob Brown

President, Bob Brown Service Solutions
Bob Brown is a leading industry expert, keynote speaker, author, trainer, and consultant. Known for his high-content, interactive and motivational presentations, he is the author of the best-selling Little Brown Book of Restaurant Success selling over 100,000 copies worldwide and... Read More →

Monday March 26, 2018 9:00am - 12:00pm PDT
Room S220